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Information Box 50 Minutes the first month at $29.95. 30 minutes per month thereafter at $29.95. Miss Cleos Tarot Power Kit- $34.95 + $9.95 S&H. Deck of authentic Tarot cards,video guide and Miss Cleos inspirational book Keepin it Real. Tarot cards $19.95 + $7.95 Keepin it Real $12.95 + $4.95 S&H Rush del.-$15.00 3 business days. VISA,MCAND AMEX ACCEPTED
LIST FIRST NAME AT THE TOP OF EACH PAGE
"Hi this is ________. Thank you for calling about Cleos special offer."
Blocked caller is determined on the VRU. This is a caller that can not receive a 900 number upsell this will include US West callers.
Mrigendra will pass a Y or N in field 5. Y=900 Blocked N=900 Not Blocked
Order Script
PSYCHIC READER'S NETWORK HOTLINE
LIST 900 NUMBER AT TOP OF SCREEN
May I have your first name please?" ___________
"To ensure quality, this call may be recorded."
BEGIN RECORDING HERE, START PAGE TIME LOGIC HERE
"Hi, _____, Thank you for calling about Miss Cleos special offer. You now have two easy options. You can now get psychic time for only 59 cents a minute by credit card. Which credit card will you be using for Cleos special 59 cent offer?" (V, M, A, N=None) _
If N entered NOT BLOCKED:
" Thats ok. You can still receive 3 free minutes of psychic advice. To take advantage of this free offer, please write this number down. Call one, nine, zero, zero, XXX-XXXX. Your first 3 minutes are free, optional time is available at just $4.99 a minute. So, there is no reason not to try it out! ______, just to make sure I gave you the number properly, can you repeat it back to me? Thank you!"
Go to email address capture and close
If N entered Blocked:
"If you are interested in purchasing a package of time by using your credit card or check by phone please call 1-800-840- 8285. Can you please repeat that number?" LOG AS INQUIRY
If Yes to Credit card:
"Great! ______, this month you can get your personal Tarot reading for just 59 cents a minute. This means youll get 50 minutes with your psychic for only $29.95 Thats only 59 cents a minute. Starting next month you will begin to receive 30 monthly minutes of psychic time for just $29.95 a month. You will also get your readings by calling on a toll free 800 number. To start speaking with a psychic for only 59 cents a minute, will you be using a Visa, Mastercard or American Express card?" _ (Y/N)
If no to cc offer:
"Im sorry, but you need a credit card for Cleos 59 cent offer. Which credit card would you like to use today?"
IF still NO BLOCKED:
"If you are interested in purchasing a package of time by using your credit card or check by phone please 1-800-840- 8285. Can you please repeat that number?" LOG AS INQUIRY
IF still NO Not BLOCKED:
" Thats ok. You can still receive 3 free minutes of psychic advice. To take advantage of this free offer, please write this number down. Call one, nine, zero, zero, XXX-XXXX. Your first 3 minutes are free, optional time is available at just $4.99 a minute. So, there is no reason not to try it out! ______, just to make sure I gave you the number properly, can you repeat it back to me? Thank you!"
Go to email capture and close.
If Yes to offer:
"May I have your zipcode please where your credit card statements are sent?" _____
"Great! Please provide me with your card number"
Auth and Monthly Limit Check ,PIN Retrieval and Check to see if caller is a current member:
"Will you be using MasterCard, Visa or American Express?" _ (V,M, A)
IF CALLER NEEDS TO GET THEIR CREDIT CARD ENTER X: _
Card Number: _______________ Exp Date: _____ REPEAT BACK CARD NUMBER EXPIRATION DATE AND ZIPCODE
As card is authorizing:
AUTHORIZING CREDIT CARD
IF X ENTERED:
"I can hold while you get a credit card." _ (Y,N)
IF No to holding:
" Thats ok. You can still receive 3 free minutes of psychic advice. To take advantage of this free offer, please write this number down. Call one, nine, zero, zero, XXX-XXXX. Your first 3 minutes are free, optional time is available at just $4.99 a minute. So, there is no reason not to try it out! ______, just to make sure I gave you the number properly, can you repeat it back to me? Thank you!"
Go to email capture and close.
If No to holding blocked:
"If you are interested in purchasing a package of time by using your credit card or check by phone please call 1-800-848-2442. Can you please repeat that number?" LOG AS INQUIRY
If database over $500 monthly limit not blocked:
"Im sorry you have reached our monthly limit allowed for another credit card purchase. Please try calling back in a few weeks or your can receive a psychic reading and bill it to your home phone by calling 1-900-454-0067. The number to call for you reading is 1-900-454-0067. The first minute is free, optional additional time is $4.99 per minute. Thank you for calling." LOG AS AN INQUIRY
If database over $500 monthly limit BLOCKED:
"Im sorry you have reached our monthly limit allowed for another credit card purchase. Please try calling back in a few weeks. Thank you for calling." LOG AS AN INQUIRY
If Auth Facility Is Down:
"Im sorry, but due to technical difficulties, I am unable to finish processing your order. Please call back in about 20 minutes. Thank you for calling." LOG AS AN INQUIRY
IF CLUB MEMBER ALREADY NOT BLOCKED:
"Our records indicate that you are currently a VIP Savings Pass member. Thats ok. " Thats ok. You can still receive 3 free minutes of psychic advice. To take advantage of this free offer, please write this number down. Call one, nine, zero, zero, XXX-XXXX. Your first 3 minutes are free, optional time is available at just $4.99 a minute. So, there is no reason not to try it out! ______, just to make sure I gave you the number properly, can you repeat it back to me? Thank you!"
Go to email address and close
IF CLUB MEMBER ALREADY BLOCKED:
"Our records indicate that you are currently a club member. If you are interested in purchasing a one time package of psychic time by using your credit card or check by phone please call 1-800-840- 8285. Thank you for calling." LOG AS INQUIRY
If Card Does Not Authorize:
"Im sorry, could I verify your credit card number and expiration date?" (REPEAT THE CREDIT CARD NUMBER)
IF CREDIT CARD NUMBER IS INCORRECT, MAKES CHANGES AND REAUTHORIZE
IF CREDIT CARD NUMBER IS CORRECT AS IS ENTER X: _
If X Entered:
"Im sorry, but I am not receiving an authorization for this credit card. Let me repeat the credit card number that I attempted. REPEAT CC NUMBER
"Is this correct?" _ (Y,N)
If Yes:
"Do you have another Visa or MasterCard that you could use?" _ (Y,N)
If No To Another CC and Non US West Not Blocked:
" Thats ok. You can still receive 3 free minutes of psychic advice. To take advantage of this free offer, please write this number down. Call one, nine, zero, zero, XXX-XXXX. Your first 3 minutes are free, optional time is available at just $4.99 a minute. So, there is no reason not to try it out! ______, just to make sure I gave you the number properly, can you repeat it back to me? Thank you!"
Go to email capture and close.
If No To Another CC and BLOCKED:
"Im sorry, but I am not receiving authorization for your credit card. You can still bill your call by using the check by phone option. Do you have a check and would you like me to give you the number to call? _ (Y,N)
If yes to check by phone:
"If you are interested in purchasing a package of time by using your credit card or check by phone please call 1-800-840- 8285. Can you please repeat that number?" LOG AS INQUIRY
If no to check by phone:
"We are sorry, but due to your calling area we can only connect you with a psychic with payment on a credit card. Thank you and goodbye." LOG AS INQUIRY
If card auths:
"I want to confirm that you have ordered XXXX of time for $XXX. You will be billed by Tarot Reading on your credit card."
"Before I give you your pin and access numbers, I need to have your name and address so we can you some important savings information. Your name should be as it appears on your credit card statement and your address should be where your credit card statement is sent."
First Name: ______________
Last Name:______________
Address:__________________________________
Apt. Number:______________________________
City: ____________________________ State: __
Zip code:_____ (CONFIRM BILLING ZIP CODE)
"Would you like this sent to another address?" _(Y,N)
If No:
Continue with order
If Yes:
Shipto:
Address:__________________________________
Apt. Number:______________________________
City: ____________________________ State: __
Zip code:_____
If Florida Caller:
"May I have the county you live in?"______________________________
Credit card orders-:
" Cleo communicates with all of her club members via e-mail on a regular basis. She sends club members bonus minutes and special gifts and notifies them via email. What E-mail address can Cleo contact you at?" _ (Y,N)
If No:
"Cleo loves to contact her club member via e-mail, do you have any e-mail address where she can contact you?" _(Y,N)
(say this with a question tone in your voice.)
If Yes To Email Address:
E-MAIL ADDRESS:________________
Example of an E-mail address is DXWEST@WTC.COM
"To make sure I recorded your e-mail address properly, I just want to repeat it back to you." REPEAT EMAIL ADDRESS BACK
IF E-MAIL ADDRESS IS INCORRECT MAKE NECESSARY CHANGES
Date of Birth: __/__/____ (example: 09/10/1972) IF REFUSED ENTER 9s
If no to email address:
"No problem."
900 upsells:
" Cleo would like to contact you personally by e-mail. Can you supply me with your e-mail address and date of birth so Cleo can send you her best offers unavailable anywhere else." _ (Y,N)
If Yes To Email Address:
E-MAIL ADDRESS:________________
Example of an E-mail address is DXWEST@WTC.COM
"To make sure I recorded your e-mail address properly, I just want to repeat it back to you." REPEAT EMAIL ADDRESS BACK
IF E-MAIL ADDRESS IS INCORRECT MAKE NECESSARY CHANGES
Date of Birth: __/__/____ (example: 09/10/1972) IF REFUSED ENTER 9s
If no to email address:
"No problem."
"(Fir$tname), now you can get all the answers youve been searching for with Miss Cleos Tarot Power! In this collectors edition kit youll find a complete deck of authentic Tarot Cards inspired by Miss Cleo. These cards are not available in any stores. Also included is a step by step video guide on how to interpret and perform a successful Tarot reading. Now, you too can become a Tarot master like Miss Cleo. All for just $34.95, plus $9.95 shipping & handling. Applicable sales tax for Florida and Tennessee residents. Its our lowest price ever. And if you purchase the Tarot Power kit today, well include a free copy of Miss Cleos inspirational book, "Keepin it Real, a practical guide to spiritual living." A $12.95 value, but yours for FREE with your Tarot Power Kit purchase. I can use the same credit card information you just provided." _ (Y/N)
If Yes:
Quantity Requested: _ (CONFIRM QUANTITY)
If 'no to original Tarot Power offer:
"No problem. However, if you like you can purchase just Miss Cleos Tarot cards. Sold separately, and not available in stores, theyre just $19.95 plus $7.95 shipping and handling. Applicable sales tax for Florida and Tennessee residents. Each of the 78 cards is unique and has its own definition within the Tarot Legend booklet that is included, at no extra cost, with your purchase of the cards. This is a great deal that many people have chosen to take advantage of. Would you like to purchase the Tarot Cards with your credit card?" _ (Y,N)
If Yes:
Quantity Requested: _ (CONFIRM QUANTITY)
If Yes or No to Tarot cards:
"Thats alright <Firstname>, but I think you would really enjoy being one of the first to receive an advance copy of Miss Cleos book, "Keepin it Real, a practical guide to spititual living." This book has proven to be a wonderful source of inspiration to many of those seeking a new direction in life. And it can be yours for just $12.95. plus $4.95 shipping and handling. Applicable sales tax for Florida and Tennessee residents). Would you like to purchase Miss Cleos book with your credit card?" _ (Y,N)
Cleos book?" _ (Y,N)
If Yes:
Quantity Requested: _ (CONFIRM QUANTITY)
If yes to Kit:
"Good news, I can rush deliver your Tarot Power package and FREE Miss Cleo book within 2 to 3 days for just $15. I can add this amount to the same credit card if thats ok with you?" _ (Y,N)
If yes to either cards or book:
"Good news, I can rush deliver your order within 2 to 3 days for just $15. I can add this amount to the same credit card if thats ok with you?" _ (Y,N)
If yes to any offer:
If Card does not auth for any upsell (kit, cards, book) :
"Im sorry, but I am unable to authorize your credit card for the additional amount. I was able to receive an authorization on your Club order so I will place this order."
"Thank you very much for your patience ___ Please grab a pen and a piece of paper to write down your saving pass information. Your PIN Number is XXXXXXXXXXXXXX. The number to access your time is 1-800-851-5387.
When you have less than one minute left on your call, you will hear a message that will prompt you to press 1 on your touch tone phone that will extend your reading for an additional 25 minutes at a reduced rate of only $24.95 and you may speak to the very same psychic. This will be billed to your credit card. Remember that your minutes are good for one full year so you dont have to use all your time today. You will have the ability to cancel your membership anytime after 15 days. Every month you will be billed an additional $X.XX (amount ordered) and an additional XX (minutes) will be added to your pin."
START PAGE TIMING:
TR Instruction (White Scripting):***Read Entire Script-Recording In Progress***
WMS TAGS Text Goes Here-
Do Not Display For NS, NF, PQ, VI, HI, PR, GU, AK, AS, FM, MH, MP, PW, Or MN
END PAGE TIMING:
START PAGE TIMING:
#430 - psychic - Info box on upsell page:
Jet 52 Issues, $29,Save 55% National Inquirer 52 Issues, $57, Save 39% Soap Opera Digest 52 Issues, $47, Save 70% Us Weekly 52 Issues, $52, Save 66% Good Housekeeping 12 Issues, $18, Save 23% People 26 Issues, $55, Save 29% Readers Digest 12 Issues, $19, Save 36% Sports Illustrated 52 Issues,$39, Save 75% Time 54 Issues, $54, Save 74% TV Guide 52 Issues $52, Save 50%
"Thank you for listening to our offers today. In appreciation for your time, we would like to give you a special gift. I'm authorized to send you a FREE 2-month subscription to any three of your favorite magazines, including Jet, National Inquirer, Soap Opera Digest, People, Good Housekeeping, Us Weekly, TV Guide, Time, Sports Illustrated, and Readers Digest. You can review your selections and decide if youd like to keep the subscription. Even if you decide not to continue with the magazines, the first issues are our gift to you - absolutely free. After your two months free, your subscription continues at our special low rate unless you choose to cancel.
"Which magazines would you like to try for two months free?"
_ Good Housekeeping
_ Jet
_ National Enquirer
_ People
_ Readers Digest
_ Soap Opera Digest
_ Sports Illustrated
_ Time
_ TV Guide
_ Us Weekly
_ NO SELECTION MADE
If customer selects only one or two magazines:
"I am allowed to offer you up to three magazines. Would you like to make another selection?"
_ (Y,N) IF YES, INDICATE ADDITIONAL CHOICE IN THE ORDER GRID ABOVE.
If selection is made/yes to offer :
"Your first free issues will arrive in about 6 to 10 weeks, provided your credit card is approved. Prior to billing, Magazine Direct will send a notice confirming your selections with the option to cancel. You will then have five months from when you make your selection to cancel and receive a full 100% refund. If you choose not to cancel, your subscription continues for MAGAZINE #1, XX issues at $XX, Magazine #2, XX issues at $XX, and Magazine #3, XX issues at $XX. Each year, Magazine Direct will send you a renewal notice that provides a toll-free number with an option to cancel. This number will also appear on your credit card statement. If youre completely satisfied, do nothing. The magazines will continue and Magazine Direct will charge the credit card youre using today the amount on the notice for the next year of issues."
END PAGE TIMING:
Power Tarot kit upsell Rush:
"Were sure youll be thrilled with everything the Tarot Power collectors edition and your free Miss Cleo book has to offer. The customer service number is 800-845-3864. Please allow 3 business days for delivery. Thank you for calling. "
Tarot cards upsell Non Rush:
"Were sure youll be pleased with your Tarot cards. Please allow 4-6 weeks for delivery. The customer service number is 800-845-3864. "
Tarot cards upsell Rush:
"Were sure youll be pleased with your Tarot cards. Please allow 3 business days for delivery. The customer service number is 800-845-3864. "
Book upsell Non Rush:
"Im sure you will enjoy Miss Cleos book. Please allow 4-6 weeks for delivery. The customer service number is 800-845-3864."
Book upsell Rush:
"Im sure you will enjoy Miss Cleos book. Please allow 3 business days for delivery. The customer service number is 800-845-3864. "
Close for club offer:
The number to call for your free horoscope is 1-800-947-7085. I have activated your time. Would you like me to transfer you to a psychic right now?" _ (Y,N)
If Yes:
"Please stay on the line and you will be transferred to a psychic. Have a great reading. Must be 18, for entertainment purposes only. Sponsored by Oshun 5 Communications, Ft. Lauderdale Florida. " (HIT RELEASE ON THE PHONE-CALL WILL BE TRANSFERRED TO A PSYCHIC)
If No:
"Thank you for calling, and have a great reading!"
Must be at least 18 years of age. For entertainment purposes. Sponsored by Oshun 5 Communications, Ft. Lauderdale Florida."
900 Upsell close(all offers where we give out the 900 upsell for Non US West NOT BLOCKED):
"Will you call in the next five minutes?"
"You must be 18, for entertainment purposes only. We are sponsored by Oshun 5 Communications,Fort Lauderdale, Florida, have a great reading." HIT ENTER TO LOG CALL AS ORDER IS: DO NOT INCLUDE IN SALES FILE
END OF CALL PIN UPDATE TO WIC
END Recording Here
Documented inquiry script
_ ENTER SELECTION (PRESS <ENTER> TO LOG CALL)
1 = WRONG NUMBER
2 = CALLER DECIDED THEY ARE NOT INTERESTED
3 = CALLER UNDER 18 YEARS OF AGE
4 = 900 BLOCK ON PHONE
5 = DOESN'T WANT TO MAKE 900 CALLS
6 = PRANK CALLER
7 = WANTS TO BE TAKEN OFF MAILING LIST
8 = ANGRY ABOUT OUTBOUND TELEMARKETER/TAKE OFF CALLER LIST
9 = WANTS TO TAKEN OFF MAILING LIST AND CALLING LIST
10 = OTHER
Customer Service Script
PSYCHIC READER'S NETWORK HOTLINE
NATURE OF CONCERN: _
1. CALLER ORDERED PSYCHIC TIME BY CREDIT CARD-HAS QUESTIONS REGARDING PIN NUMBER, WAS PUT ON HOLD AND WANTS A CREDIT, NOT SATISFIED WITH READING, STOLEN PIN NUMBER.
2. CALLER HAS ISSUES REGARDING PSYCHIC READING BILLED TO THEIR PHONE OR OTHER CUSTOMER SERVICE.
3. BUYING CLUB CUSTOMER SERVICE
4. Customer service for Power of Tarot kit, Tarot cards and/or Miss Cleos Keepin it Real Book.
5. CALLER WANTS TO SEND IN CHECK OR MONEY ORDER FOR POWER OF TAROT KIT, TAROT CARDS, KEEPIN IT REAL BOOK
REFER CALLER TO:
1-800-348-9461 M-Sun 24 hours a day
REFER CALLER TO:
FOR CUSTOMER SERVICE, REFER CALLER TO:
Mind and Spirit
Customer Service
1007 N Federal Highway
Suite 272
Fort Lauderdale, FL 33304
or
1-800-469-5876
If 3:
"The number to reach Customer Service is included in the information packet you received in the mail and on your credit card statement."
START PAGE TIMING:
(This c/s option must appear on its own page)
END PAGE TIMING:
4. REFER CALLER TO:
1-800-845-3864
5. REFER CALLER TO:
"Please make your check out to:
Radar Communications, Inc
6960 Eastgate Blvd.
Lebanon, TN 37090
Make check in the amount:
Kit:
$44.90 = $34.95 + $9.95 S&H
Tarot Deck:
$27.90= $19.95 + $7.95 S&H
Book:
$20.90=$12.95 + $7.95 S&H
Florida and Tennesse residents add applicable sales tax
"Thank you for calling."
PRESS 'ENTER' TO LOG CUSTOMER SERVICE CALL
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