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Information Box $39.95 Cleos Long Distance Direct - 815 minutes each month. Prepaid calling card: No Connection fee. Calling rate is 4.9 per minute plus tax. Callers can dial the 800 number on the back of the card & enter their PIN number. Card balance will be announced. Can call within U.S., Canada, or the Caribbean. International calls, dial 011, the country code, city code & number. Rates vary based on country called. Any unused portion on the card will not be refunded. All unused minutes will expire on monthly annivers. date. $1.00 cancel fee or 20 min. deducted from card. Upsell: Kit ($34.95 + 9.95 S&H)Tarot cards: ($19.95 + $7.95 S&H) Book: ($12.95 +$4.95S&H) S&H).
LIST FIRST NAME AT THE TOP OF EACH PAGE
"Hello, this is ________. "Can I have your first name please___________"
"In order to ensure quality, this call may be recorded. May I continue?" _ (Y,N)
If No:
"Im sorry, but I am required to record this call, may I continue?" _ (Y,N)
If No to recording:
"Thank you for calling." LOG AS INQUIRY CALL
BEGIN RECORDING
If Yes to recording:
"Hi_____Thank you for calling about Cleos new calling plan that gives you an amazing long distance rate of just 4.9 a minute. Do you have a credit card ready to take advantage of this incredible offer?" _ (Y,N)
If NO AND Not Blocked
"Thats OK. Miss Cleo has a great free reading offer for you. You are about to have an amazing experience. To start your free Tarot Card reading please write this pre-paid number down. Call 1-900-000-0000. The first 3 minutes of every call you make are free, optional additional time is only $4.99 per minute. So there is no risk! ________, just to make sure I gave you the number properly, can you repeat it back to me? Thank you! "
Go to email address capture and close
IF NO BLOCKED CALLER
"Im sorry but you need a credit card for Cleos 4.9 cent a minute long distance, are you sure you do not have a credit card to take advantage of this offer?" _ (Y/N)
IF NO blocked caller
"Thats is fine. We have decided to upgrade your status to Preferred customer. This means youll never have to dial another 900 number again for psychic time. Please get a pen and paper out if you don't already have them. Please hang up the phone and call 10-10-834-011-683-5444, that's 10-10-834-011-683-5444 (for Entertainment Only, you must be 18 and have the line subscriber's permission to call. International Long Distance Rates Apply. Rates with 10-10-834 are 99 cents per minute). Don't hesitate another minute. Call 10-10-834-011-683-5444 now for this incredible offer.
Be sure to write this important number down. Call 10-10-834-011-683-5444. That number again is 10-10-834-011-683-5444."
Go to email capture and close
IF YES TO CREDIT CARD (PULL UP CREDIT CARD YES SCRIPT)
IF CALLER NEEDS TO GET CREDIT CARD ENTER X _
If X Entered:
"I can hold while you get your credit card." _ (Y,N)
IF No to holding and wants to call back:
"No problem. All you have to do is call back on our toll free number anytime. Its 1-800-. ___, just to make sure that Ive given you that number correctly, could you repeat it back to me? (PAUSE) Great! Thanks for calling." LOG AS INQUIRY
Yes to Credit Card and/or yes to holding:
"Great! ______, With Cleos 4.9 cent a minute rate plan you can make all your long distance calls on a toll free 800 number from anywhere in the United States. There are no contracts or hidden fees. You will always pay the same low 4.9 cent rate, Risk Free with 100% satisfaction guaranteed. There is no need to switch existing long distance service. For only $39.95 a month you will immediately receive 815 minutes of calling time each month, thats only 4.9 cents a minute. You will immediately receive your 800 access number with your unique pin code. Just sign up and you can begin calling today. Its that easy. You can call from anywhere, home phone, cell phone, pay phone. Use it for ALL your state-to-state long distance calls and most states qualify for in-state long distance calling. This special rate does not include a $4.95 a month service charge, plus government required taxes. This amount is never higher than 7 dollars for a total monthly charge of just $49.90. To start long distance calling at just 4.9 cents do you have your credit card ready?" _ (Y/N) (PRESS <PF10>) (V,M, A)
If No Not Blocked.
"Thats OK. Miss Cleo has a great free reading offer for you. You are about to have an amazing experience. To start your free Tarot Card reading please write this pre-paid number down. Call 1-900-000-0000. The first 3 minutes of every call you make are free, optional additional time is only $4.99 per minute. So there is no risk! ________, just to make sure I gave you the number properly, can you repeat it back to me? Thank you! "
Go to email address capture and close
If No Blocked:
"Thats is fine. We have decided to upgrade your status to Preferred customer. This means youll never have to dial another 900 number again for psychic time. Please get a pen and paper out if you don't already have them. Please hang up the phone and call 10-10-834-011-683-5444, that's 10-10-834-011-683-5444 (for Entertainment Only, you must be 18 and have the line subscriber's permission to call. International Long Distance Rates Apply. Rates with 10-10-834 are 99 cents per minute). Don't hesitate another minute. Call 10-10-834-011-683-5444 now for this incredible offer.
Be sure to write this important number down. Call 10-10-834-011-683-5444. That number again is 10-10-834-011-683-5444."
Go to email capture and close
"May I have your zipcode please where your credit card statements are sent?" _____
"Will you be using MasterCard, Visa or American Express?" _ (V,M, A) GO TO CARD NUMBER CAPTURE
Auth and Monthly Limit Check ,PIN Retrieval :
Card Number: _______________ Exp Date: _____ REPEAT BACK CARD NUMBER EXPIRATION DATE AND ZIPCODE
As card is authorizing:
AUTHORIZING CREDIT CARD
If Auth Facility Is Down:
"Im sorry, but due to technical difficulties, I am unable to finish processing your order. Please call back in about 20 minutes. Thank you for calling." LOG AS AN INQUIRY
If Card Does Not Authorize:
"Im sorry, could I verify your credit card number and expiration date?" (REPEAT THE CREDIT CARD NUMBER)
IF CREDIT CARD NUMBER IS INCORRECT, MAKES CHANGES AND REAUTHORIZE
IF CREDIT CARD NUMBER IS CORRECT AS IS ENTER X: _
If X Entered:
"Im sorry, but I am not receiving an authorization for this credit card. Let me repeat the credit card number that I attempted. REPEAT CC NUMBER
"Is this correct?" _ (Y,N)
If Yes:
"Do you have another Visa or MasterCard that you could use?" _ (Y,N)
If No Not Blocked:
Thats OK, Cleo can still offer you an incredible free Tarot card reading offer. To start your free authentic tarot reading, please write this pre-paid number down. Call 1-900-000-0000. The first 3 minutes of every call you make are free, optional additional time is only $4.99 per minute. So there is no risk! ________, just to make sure I gave you the number properly, can you repeat it back to me? Thank you!
Go to email address capture and close
If No Blocked:
"Thats is fine. We have decided to upgrade your status to Preferred customer. This means youll never have to dial another 900 number again for psychic time. Please get a pen and paper out if you don't already have them. Please hang up the phone and call 10-10-834-011-683-5444, that's 10-10-834-011-683-5444 (for Entertainment Only, you must be 18 and have the line subscriber's permission to call. International Long Distance Rates Apply. Rates with 10-10-834 are 99 cents per minute). Don't hesitate another minute. Call 10-10-834-011-683-5444 now for this incredible offer.
Be sure to write this important number down. Call 10-10-834-011-683-5444. That number again is 10-10-834-011-683-5444."
Go to email capture and close
IF Credit Card auths and MC or VS:
"Could you please give me the three digit number on the back of your credit card, where you have signed your name, directly after your credit card number please?" ___ (Enter 0s if they cant find)
"I want to confirm that you have ordered 815 minutes of long distance time for just $49.90 which includes the $4.95 service fees and applicable taxes."
"Before I give you your pin and access numbers, I need to have your name and address where your credit card statement is sent, so we can send you some important benefits of your calling plan and other savings information.
First Name: ______________
Last Name:______________
Address:__________________________________
Apt. Number:______________________________
City: ____________________________ State: __
Zip code:_____
Home Phone Number: (___)___-____
"Would you like this sent to another address?" _(Y,N)
If No:
Continue with order
If Yes:
Shipto:
Address:__________________________________
Apt. Number:______________________________
City: ____________________________ State: __
Zip code:_____
If Florida address:
"May I have the county in which you live in?" _______________________________ (CONFIRM SPELLING)
"($Firstname), now you can read the tarot like Miss Cleo with her new Tarot Power Kit. Youll get her deck of Tarot Cards and a step by step video guide all for just $34.95, plus $9.95 shipping & handling. Well also include with your purchase, a free copy of Miss Cleos book, "Keepin it Real. A $12.95 value. Would you like to order the Tarot Power Kit?" _ (Y,N)
_ (Y/N)
If yes:
Quantity Requested: _
If Yes to Kit go to Rush Delivery
If 'no to original Tarot Power offer:
"No problem. You can still purchase Miss Cleos Tarot deck for just $19.95 plus $7.95 shipping and handling. Would you like to purchase the Tarot Deck with your credit card?" _ (Y,N)
If yes:
Quantity Requested: _
If Yes or No to Tarot cards:
"Thats alright <Firstname>, you can still enjoy Miss Cleos book, "Keepin it Real," for just $12.95. plus $4.95 shipping and handling. Would you like to purchase Miss Cleos book with your credit card?" _ (Y,N)
If yes:
Quantity Requested: _
If yes to either Kit:
"Good news, I can rush deliver your Tarot Power package and FREE Miss Cleo book within 2 to 3 days for just $15. I can add this amount to the same credit card if thats ok with you?" _ (Y,N)
If yes to Tarot Cards and/or book:
"Good news, I can rush deliver your order within 2 to 3 days for just $15. I can add this amount to the same credit card if thats ok with you?" _ (Y,N)
900 upsells and CC orders:
" _____, as a special promotion Miss Cleo wants to send you a personal message and special offers by E-Mail May I have your e-mail address and date of birth?" _ (Y,N)
If Yes To Email Address:
E-MAIL ADDRESS:________________
Example of an E-mail address is DXWEST@WTC.COM
"To make sure I recorded your e-mail address properly, I just want to repeat it back to you." REPEAT EMAIL ADDRESS BACK
IF E-MAIL ADDRESS IS INCORRECT MAKE NECESSARY CHANGES
Date of Birth: __/__/____ (example: 09/10/1972) IF REFUSED ENTER 9s
If no to email address:
"No problem."
"Before you go, wed like to thank you for calling by giving you five minutes of the reading free. Simply call 1-900-000-0000 the first 5 minutes are free, additional time is only $4.99 per minute should you choose to remain on the line. Remember, ______, you will definitely receive a free 5 minute Tarot reading, so your call is 100% risk free! Just to make sure I gave you the correct number, would you mind repeating it back to me? Thank you."
.
CONFIRMATION: PREPAID ONLY
"Thank you very much for your patience ___ . Grab a pen and paper to right down some very important numbers. Your special toll free access number is 1-800-, thats 1-800- You will then enter your 12 digit pin number which is ___________________, again your PIN Number is XXXXXXXXXXXXXX. Your 815 minutes of time is now ready for your use. Your order will show on your credit card statement as Cleos Long Distance."
"To be certain I have given your pin and access number correctly can you please read it back to me?" CONFIRM PIN AND ACCESS NUMBER
"Every month you will have another 815 minutes added to your pin."
"I have activated your time. For customer service you can call 1-800-924-2411. And remember you can cancel at anytime."
Close for all upsell Products :
All sales are final. Applicable sales tax applies for Tennessee and Florida residents.
Power Tarot kit upsell Rush:
"Were sure youll be thrilled with everything the Tarot Power collectors edition and your free Miss Cleo book has to offer. The customer service number is 800-845-3864. Please allow 3 business days for delivery. Thank you for calling. "
Tarot cards upsell Non Rush:
"Were sure youll be pleased with your Tarot cards. Please allow 4-6 weeks for delivery. The customer service number is 800-845-3864. "
Tarot cards upsell Rush:
"Were sure youll be pleased with your Tarot cards. Please allow 3 business days for delivery. The customer service number is 800-845-3864. "
Book upsell Non Rush:
"Im sure you will enjoy Miss Cleos book. Please allow 4-6 weeks for delivery. The customer service number is 800-845-3864."
Book upsell Rush:
"Im sure you will enjoy Miss Cleos book. Please allow 3 business days for delivery. The customer service number is 800-845-3864. "
END RECORDING
. Documented inquiry script
_ ENTER SELECTION (PRESS <ENTER> TO LOG CALL)
1 = WRONG NUMBER
2 = CALLER DECIDED THEY ARE NOT INTERESTED
3 = CALLER UNDER 18 YEARS OF AGE
4 = 900 BLOCK ON PHONE
5 = DOESN'T WANT TO MAKE 900 CALLS
6 = PRANK CALLER
7 = WANTS TO BE TAKEN OFF MAILING LIST
8 = ANGRY ABOUT OUTBOUND TELEMARKETER/TAKE OFF CALLER LIST
9 = WANTS TO TAKEN OFF MAILING LIST AND CALLING LIST
10 = OTHER
Customer Service Script
PSYCHIC READER'S NETWORK HOTLINE
NATURE OF CONCERN: _
1. CALLER ORDERED PSYCHIC TIME BY CREDIT CARD-HAS QUESTIONS REGARDING PIN NUMBER, WAS PUT ON HOLD AND WANTS A CREDIT, NOT SATISFIED WITH READING, STOLEN PIN NUMBER.
2. CALLER HAS ISSUES REGARDING PSYCHIC READING BILLED TO THEIR PHONE OR OTHER CUSTOMER SERVICE.
3.CUSTOMER SERVICE INFORMATION ON PREPAID CALLING CARD
4. CALLER WOULD LIKE TO PURCHASE PREPAID TIME BY CHECK.
5. CALLER WOULD LIKE TO SEND IN A CHECK OR MONEY ORDER FOR POWER OF TAROT KIT, CARDS OR BOOK OR HAS CUSTOMER SERVICE QUESTIONS.
REFER CALLER TO:
1-800-348-9461 M-Sun 24 hours a day
REFER CALLER TO:
FOR CUSTOMER SERVICE, REFER CALLER TO:
Oshun 5 Communications
Customer Service
1007 N Federal Highway
Suite 272
Fort Lauderdale, FL 33304
or
1-800-469-5876
3. REFER CALLER TO:
1-800-924-2411
MAKE CHECK OR MONEY ORDER IN THE AMOUNT OF:
Make check in amount of:
$39.95 + $4.95 monthly fee + taxes = $49.90
MAKE CHECK OR MONEY ORDER IN THE AMOUNT OF:
"Please make your check out to":
Radar Communications, Inc
6960 Eastgate Blvd. OR 1-800-845-3864
Lebanon, TN 37090
Make check in the amount:
Kit:
$44.90 = $34.95 + $9.95 S&H
Tarot Deck:
$27.90= $19.95 + $7.95 S&H
Book:
$20.90=$12.95 + $4.95 S&H
Florida residents add 7.1% sales tax and Tennesse residents add 8.25% sales tax
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