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Callers are able to buy blocks of psychic time at a reduced rate on their credit card. The more time purchased, the rate is reduced. If caller is not interested in purchasing block time, they can call an 011 for a reading at International Rates. If 60, 45 or 30, 10 min purchased, 10 addl minutes are given free. Blocks avail: 60 Minutes $119.00 ($1.99 per min)+10 min FREE; 45 Minutes $99.00 ($2.20 per min.) + 10 min FREE; 30 Minutes $75.00 ($2.50 per min) + 10 min FREE; and 10 Minutes for $35.00 Club Option & RadarONE LD upsell
BULK BILL +10 W/ RADARONE LD UPSELL
Order Script
PSYCHIC READER'S NETWORK HOTLINE
Hi, this is______________. Thank you for calling Today."
May I have your first name please?"
May I have your E-Mail please?
Date of Birth: \ \ (example: 09/10/1972)
For calling today were going to give you time with your psychic for as little as $1.99 per minute. Plus, AS A SPECIAL LIMITED-TIME OFFER, we will give you 10 extra minutes of free time. This is our best offer ever! Our master psychics are waiting right now to answer all your questions and predict your future. Get ready for a psychic reading that youll never forget. When you try 60 minutes of psychic time at the reduced rate of $119, which is only $1.99 per minute -WELL GIVE YOU 10 EXTRA MINUTES FOR FREE! Which credit card will you be using today? _ (Y/N)
IF CALLER INDICATES THAT THEY DO NOT HAVE A CREDIT CARD ENTER X: _ GO TO CHECK BY PHONE OPTION
IF CALLER HAS HEARD ABOUT THE SAVINGS CLUB (DOES NOT WANT BULK BILL), AND WANTS TO JOIN CLUB, GO TO DOWN TO $29.95 Club Sign Up Script.
If No to having a Visa, Mastercard or AMEX (CHECK-BY-PHONE OPTION)blocked:
We now have a toll free number where you can pay with a check-by-phone to purchase blocks of psychic time. Please go ahead and call 1-800-416-6581. This call is totally free. The number again is 1-800-416-6581. _______, just to make sure that I have given you that number correctly, can you please repeat it back to me? (VERIFY NUMBER) Thank you for calling.
If No to having a Visa, Mastercard or AMEX (CHECK-BY-PHONE OPTION) notblocked:
900 upsell
IF YES TO OFFER AND CREDIT CARD
"May I have the zip code where your credit card statements are sent?" _____
If CC:
Card Number: _______________ Exp Date: _____
Card Type: _
CONFIRM CC NUMBER, EXPIRATION DATE AND ZIPCODE BEFORE AUTHING
As card is authorizing:
AUTHORIZING CREDIT CARD
All cc types:
I will also need your full name as it appears on your credit card.
First Name: _____________
Middle Initial: ______ (Enter . If None)
Last Name: ___________________
Can you please provide your complete billing address Address:__________________________________
Apt. Number:______________________________
City: ____________________________ State: __
Zipcode:_____ CONFIRM BILLING ZIPCODE
IF CALLER REFUSES TO GIVE CC EXPIRATION DATE; ENTER X: _
If X entered for refuses cc expiration date blocked:
We now have a toll free number where you can pay with a check-by-phone to purchase blocks of psychic time. Please go ahead and call 1-800-416-6581. This call is totally free. The number again is 1-800-416-6581. _______, just to make sure that I have given you that number correctly, can you please repeat it back to me? (VERIFY NUMBER) Thank you for calling.
If no to check by phone not blocked-.
900 upsell
If No To 60 Minute Package:
Well ____, I do have a 45 minute package for only $99.00, which is just $2.20 per minute. PLUS WE WILL GIVE YOU 10 EXTRA MINUTES FOR FREE. Which credit card will you be using today? _
IF CALLER INDICATES THAT THEY DO NOT HAVE A CREDIT CARD ENTER X: _ GO TO CHECK BY PHONE OPTION
If Yes To 45 Minute Package Go to CC, Exp. Date and Zip Capture, Confirmation and Auth:
If No To 45 Minute Package:
___, I also have available a 30 minute package which is only $2.50 per minute. This 30 minute package is just $75.00 and WE WILL STILL GIVE YOU 10 EXTRA MINUTES FOR FREE. Which credit card will you be using? _ (Y/N)
IF CALLER INDICATES THAT THEY DO NOT HAVE A CREDIT CARD ENTER X: _ GO TO CHECK BY PHONE OPTION
If yes to 30 Minute Package Go to CC, Exp. Date and Zip Capture, Confirmation and Auth:
If No To 30 Minute Package:
____, I also have available a 10 minute package for only $35.00. Which credit card will you be using?
IF CALLER INDICATES THAT THEY DO NOT HAVE A CREDIT CARD ENTER X: _ GO TO CHECK BY PHONE OPTION
If yes to 10 Minute Package Go to CC, Exp. Date and Zip Capture, Confirmation and Auth:
IF NO to all Packages CLUB PUSH.
Well ___, As our final offer today you can receive 30 minutes each month for a low monthly charge of just $29.95. Thats less than one dollar a minute. Can I tell you more about this fantastic offer? (Y/N)
IF YES GO TO CLUB SOLO PITCH:
When authing for any package if Auth Facility Is Down or process between LO and WIC is down:
Im sorry, but due to technical difficulties, I am unable to finish processing your order. I can refer you to another number that will be able to take your order. That number is 1-800-856-9631. Thank you for calling.
LOG CALL AS AN INQUIRY
If Card Does Not Authorize:
Im sorry, could I verify your credit card number, expiration date and billing zipcode? GO BACK TO CONFIRM THIS INFORMATION AND THEN AUTH AGAIN
If Credit Card, expiration date and zip still correct and not authing or if changed and not authing:
Im sorry, but I am still not receiving an authorization for this credit card. Do you have another credit card that you could use? _ (Y,N)
If Yes Go Back To CC Capture
If CC still not authing after info has or hasnt changed and no to another CC blocked:
We now have a toll free number where you can pay with a check-by-phone to purchase blocks of psychic time. Please go ahead and call 1-800-825-3733. This call is totally free. The number again is 1-800-825-3733. _______, just to make sure that I have given you that number correctly, can you please repeat it back to me?
If CC still not authing after info has or hasnt changed and no to another CC not blocked:
900 upsell
If No to final club upsell blocked:
We now have a toll free number where you can pay with a check-by-phone to purchase blocks of psychic time. Please go ahead and call 1-800-416-6581. This call is totally free. The number again is 1-800-416-6581. _______, just to make sure that I have given you that number correctly, can you please repeat it back to me? (VERIFY NUMBER) Thank you for calling.
LOG CALL AS ORDER
If No to final club upsell not blocked:
900 upsell
If yes to ANY BULK BILL PACKAGE
I want to confirm that you have ordered XXXX of time for $XXX. It will be billed as Tarot Reading on your credit card.
O.k., thank you for very much for your patience _____. Your Pin number is _____. Please write the following 800 number down to access your time. 1-800-969-2854. If you have any problems accessing your time, please call 1-800-348-9461. When you have less than one minute left on your call, You will hear A message that will prompt you to press 1 on your touch tone phone that will Extend Your Reading For An Additional 30 Minutes At A Reduced Rate Of Only $70.00 And You May Speak To The Very Same Psychic. The additional charge will then be billed to your credit card. Remember that your minutes are good for one full year so you dont have to use all your time today.
If you do not want your psychic reading now or want to call back at any time to access your account balance, the number to call is 1-800-969-2854. I have activated your time.
GO TO LD UPSELL:
CLUB SIGN UP SCRIPT (SOLO) CUSTOMERS SAYING YES TO $29.95 30 MINUTE MONTHLY PLAN BY SAYING NO TO BULK BILLING RIGHT AWAY or NO TO BULK BILLING
Great!_____, we will give you 30 psychic minutes a month for just $29.95. Thats less than one dollar a minute. You will call your psychic on a toll free 800 number and your psychic time is valid for 1 full year. You will also get free daily horoscopes on a toll free number. To get your 30 minute reading for just $29.95, which credit card will you be using today? _(V, M, A)
Data Transfer Successful CLUB (To Wic):
I want to confirm that you have ordered XXXX of time for $XXX. It will be billed as Personal Tarot Card Reading on your credit card.
O.k., thank you for very much for your patience _____. Please write down the following information, Your Pin number is _____. Your toll free access number for your 30 minutes of psychic time is 1-800-851-5387. When you have less than one minute left on your call, You Will Hear AN OPTION That Will prompt you to press 1 on your touch tone phone that will Extend 25 minutes to your reading for $24.95. This will then be billed to your credit card. Remember that your minutes are good for one full year so you dont have to use all your time today.
To be certain that I have given your pin number correctly can you please read it back to me.
To be certain that I have given your toll free access number correctly can you please repeat it back to me.
(IF CORRECT)
Great, please keep both of these numbers in a safe place.
The number to call for your free daily horoscope is 1-800-947-7085. For customer service you can call 1-800-348-9461,.
You can cancel at any time after 15 days. I have activated your time.
GO TO LD UPSELL:
Data Transfer Not Successful (To Wic):
O.k., thank you for very much for your patience _____. Your Pin number is _____. We are not able to activate your PIN number until tomorrow. Please write the following 800 number down to access your time. 1-800-xxx-xxxx. When you have less than one minute left on your call, you will hear a message that will prompt you to press 1 on your touch-tone phone that will extend your reading for an additional 25 minutes at a reduced rate of only $24.95 and you may speak to the very same psychic. The additional charge will then be billed to your credit card. Remember that your minutes are good for one full year so you dont have to use all your time today.
To be certain that I have given your pin number correctly can you please read it back to me.
To be certain that you have the 800 phone number that you will use to access your time, can you please repeat it back to me.
If you would like to access your account balance, the number to call is 1-800-xxx-xxxx. The number to call for your free daily horoscope is 1-800-947-7085. Remember, if you are put on hold, if the psychic tells you that your time is free or if you are not happy with your psychic, please hang up and call this number again. Again, your PIN number will be activated tomorrow.
GO TO LD UPSELL:
Long Distance Upsell:
Before I say goodbye, I would like to offer you RadarOnes new calling plan that gives you an amazing long distance rate of just 4.9 cents per minute, 24 hours a day, 7 days a week, within the Continental U.S., except Alaska and Hawaii. At $49.90 thats 815 minutes each month. Plus as a special bonus, for just trying RadarONE long distance, youll get 30 minutes of psychic time added to your psychic PIN number absolutely FREE.
May I add this service to your order?
If No:
Thank you for calling, and have a great reading.!
Must be at least 18 years of age. For entertainment purposes. Sponsored by Oshun 5, Ft. Lauderdale Florida.
If Card Doesnt Auth For Long Distance:
Im sorry, but I am not receiving an authorization for the additional amount for the Long Distance program. I will proceed with your original order for psychic time.
CONFIRMATION: LONG DISTANCE
"I want to confirm that you have ordered 815 minutes of long distance time at 4.9 cents per minute for $49.90 per month which includes the service fees of $4.95 and applicable taxes of $5.00 which will show up on your credit card statement as Radar One long distance."
"Thank you very much for your patience (Auto fill Callers Name). Grab a pen and paper to write down some very important numbers. Your special toll free access number is 1-800-593-9532 (based on inbound 800 number) thats 1-800-593-9532 (based on inbound 800 number). Youll also need your 10-digit pin number, which is XXXXXXXXXXXXXX (based on inbound 800 number); again your PIN Number is XXXXXXXXXXXXXX (based on inbound 800 number).
"To be certain I have given your pin and 800 access number correctly can you please read it back to me?" CONFIRM PIN AND ACCESS NUMBER
"Every month your plan will be replenished to 815 minutes and the monthly charge will appear on your credit card statement as RadarONE Long Distance, unless you cancel"
"I have activated your pin. For customer service you can call 1-800-924-2411. All the plan details and specifics will be mailed to you, and can be found at our website: www.RadarOneUSA.com
Underlying carrier service provided by Bee Line Long Distance.
IF CALLER WISHES TO CANCEL ORDER:
Im sorry, but at this point your credit card has already been charged and I am unable to credit your account. Please call customer service in 24 hours, at 1-800-924-2411. Thank you for calling
30 Minutes Free (For either Bulk Bill or Club):
And, as promised, weve also added 30 minutes of free time to your psychic PIN number. Would you like to be transferred to a psychic now? (Y,N)
If Yes to being transferred to a psychic:
Please stay on the line and you will be transferred to a psychic. Have a great reading. Must be 18, for entertainment purposes only. Sponsored by ARI, Ft. Lauderdale Florida. (HIT RELEASE ON THE PHONE-CALL WILL BE TRANSFERRED TO A PSYCHIC)
If No to being transferred to a psychic:
Thank you for calling, and have a great reading! The number to call for your reading is 1-800-969-2854..
CONFIRM 800#
Must be at least 18 years of age. For entertainment purposes. Sponsored by ARI, Ft. Lauderdale Florida.
Documented inquiry script
_ ENTER SELECTION
1 = WRONG NUMBER
2 = CALLER DECIDED THEY ARE NOT INTERESTED
3 = CALLER UNDER 18 YEARS OF AGE
4 = 900 BLOCK ON PHONE
5 = AUTH FACILITY DOWN
6 = PRANK CALLER
7 = WANTS TO BE TAKEN OFF MAILING LIST
8 = ANGRY ABOUT OUTBOUND TELEMARKETER/TAKE OFF CALLER LIST
9 = WANTS TO TAKEN OFF MAILING LIST AND CALLING LIST
10 = OTHER
Customer Service Script
NATURE OF CONCERN: _
1. CALLER ORDERED PSYCHIC TIME BY CREDIT CARD-HAS QUESTIONS REGARDING PIN NUMBER, WAS PUT ON HOLD AND WANTS A CREDIT, NOT SATISFIED WITH READING, STOLEN PIN NUMBER.
2. CALLER HAS ISSUES REGARDING PSYCHIC READING BILLED TO THEIR PHONE OR OTHER CUSTOMER SERVICE.
3. CUSTOMER SERVICE INFORMATION ON LONG DISTANCE CALLING CARD
1. REFER CALLER TO:
1-800-348-9461 M-Sun 24 hours a day
2. REFER CALLER TO:
FOR CUSTOMER SERVICE, REFER CALLER TO:
Mind and Spirit
Customer Service
1007 N Federal Highway
Suite 272
Fort Lauderdale, FL 33304
or
1-800-469-5876
3. CUSTOMER SERVICE INFORMATION ON LONG DISTANCE CALLING CARD, REFER CALLER TO:
1-800-924-2411
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